Frequently Asked Questions
1. What is Pure Body · Pure Soul · Pure Health all about?
We are a health and wellness brand dedicated to empowering your holistic journey through fitness, recovery, skincare, and self-care essentials.
2. Are your products suitable for beginners?
Absolutely. Many of our products, like resistance bands and recovery tools, are designed for all fitness levels, including beginners.
3. How do I choose the right product for my wellness goals?
Check product descriptions, usage benefits, and targeted outcomes. You can also reach out to our support team for personalized guidance.
4. Are the red light therapy masks safe to use?
Yes, our red light masks use low-level LED therapy that is safe for skin when used according to the instructions provided.
5. How long should I use the red light mask per session?
Typically, sessions range from 10-20 minutes, 3-5 times per week. Please follow the specific instructions included with your device.
6. Can I use the ice bath daily?
Daily use is safe for most healthy individuals, but we recommend consulting a healthcare professional if you have circulatory or heart conditions.
7. How do I clean and maintain my ice bath?
Simply rinse with fresh water after each session and use a gentle soap weekly. Dry thoroughly to prevent bacteria build-up.
8. What’s the weight limit for your balance trainers?
Most of our balance trainers support up to 600 lbs, making them safe for a wide range of users.
9. Can your resistance bands help build muscle?
Yes, when used consistently with progressive resistance, our bands are effective for strength training and muscle activation.
10. Do you offer home workout suggestions?
Yes! Many of our product pages include basic workout ideas, and we’ll be launching guides and routines soon.
11. Can I track my order status?
Yes. Once your order ships, you’ll receive a tracking link via email.
12. Where do you ship from?
We ship from international partner warehouses to ensure product availability and competitive pricing.
13. Do you deliver worldwide?
Yes, we offer worldwide shipping. Delivery times may vary based on your location.
14. How long will delivery take?
Typical delivery time ranges from 7–15 days depending on region. Please see our Shipping Policy for details.
15. What if my package is lost or delayed?
Contact us with your tracking number, and our team will assist you in locating your shipment.
16. Can I change or cancel my order?
Orders can only be changed or canceled before they are processed. Contact support immediately if needed.
17. What is your return policy?
We offer a 30-day return policy for unused items in their original packaging. See our Refund Policy for details.
18. How do I request a return?
Email us with your order number and reason for return. We will provide instructions and a return label if approved.
19. Do you offer exchanges?
Yes, the fastest way is to return the original item and place a new order once the return is approved.
20. Can I return sale or hygiene-related items?
Sale, custom, and personal-care items are final sale and cannot be returned due to hygiene reasons.
21. What payment methods do you accept?
We accept major credit cards, Shop Pay, Apple Pay, Google Pay, and more at checkout.
22. Are transactions secure?
Yes, all payments are encrypted using Shopify’s industry-leading security protocols.
23. Do you offer bundle discounts?
Yes! Look out for wellness bundles and seasonal collections for savings.
24. Can I get help selecting the right items for my routine?
Definitely! Email us and we’ll help you choose products based on your goals — whether it's recovery, fitness, or skincare.
25. How can I contact customer support?
You can reach us anytime at support@purebodypuresoulpurehealth.com.